Contract · Mid-level

CAE IT Support Engineer

This role involves providing technical support for Computer-Aided Engineering (CAE) applications, infrastructure, and end-user environments. The specialist will serve as the primary point of contact for incident resolution, service requests, and problem management, ensuring timely support for engineering teams. Strong troubleshooting skills and experience with ticket lifecycle management are essential. The position requires collaboration with engineering, infrastructure, software vendors, and various business stakeholders to resolve technical issues and maintain system functionality.

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Opportunity overview

Opportunity type
Contract
Required seniority
Mid-level
Work location
Onsite
Location
OH, US
Start
ASAP
Duration
Contract
Travel
—

Work authorization

Green CardU.S. CitizenEAD

Required role

PLM AdministratorSystem Configuration SpecialistIT Support Engineer

Required platforms

ServiceNowJira Service Management

Required skills

CAE Application SupportIT SupportApplication SupportITSMTicket ManagementApplication TroubleshootingSoftware InstallationSoftware ConfigurationLicensing TroubleshootingConnectivity TroubleshootingUser Access Troubleshooting

Responsibilities

  • Provide Level 1 and Level 2 support for CAE applications and engineering software.
  • Support installation, configuration, testing, and maintenance of CAE tools and related software.
  • Troubleshoot application performance, licensing, connectivity, and user access issues.
  • Assist engineering users with software usability, workflows, and technical issues.
  • Coordinate with software vendors and internal teams to resolve complex technical problems.
  • Document known issues, workarounds, and standard operating procedures.
  • Manage incidents, service requests, and problem tickets through the IT Service Management (ITSM) platform.
  • Monitor ticket queues and ensure compliance with Service Level Agreements (SLAs).

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
  • 3+ years of experience in IT support, help desk, application support, or engineering systems support.
  • Experience with ticket management systems such as ServiceNow, Jira Service Management, or similar platforms.
  • Proficiency in CAE application support.
  • Strong IT support and application support skills.
  • Experience with ITSM and ticket management.
  • Ability to perform application troubleshooting.
  • Skills in software installation and configuration.