Solutions Engineer
A global leader in IoT and connected transportation is seeking a Solutions Engineer. This role involves showcasing and adapting solutions for partners and end-users by identifying customer needs, developing customized solutions, and supporting partners in overcoming business challenges. The position plays a fundamental part in driving strategies and advancing business objectives across sales channels, customer care, and product management. The ideal candidate will be a strong communicator and problem-solver with a customer-first mindset, capable of articulating complex concepts for both technical and non-technical audiences.
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Opportunity overview
Required role
Required platforms
Required skills
Required industry experience
Responsibilities
- Develop and maintain comprehensive knowledge of the ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners.
- Engage and collaborate with partners and end-users to optimize their utilization of technology, products, and solutions.
- Collaborate with revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges.
- Conduct technical activities ranging from discovery, requirements gathering, technical demonstrations, and presentations.
- Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support.
- Support partner upskilling, driving them towards excellence to support customers across unique channels.
- Assess and analyze partner and end-user business challenges, identifying viability and proposing alternative approaches.
- Contribute to the continuous improvement of offerings by providing partner and end-user feedback to product teams.
Requirements
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field; or equivalent experience.
- Experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer-facing roles.
- Technical knowledge and understanding of telematics, IoT, APIs, and related technologies.
- Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions.
- Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support.
- Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences.
- Customer-focused mindset with a commitment to understanding client needs and delivering exceptional service.
- Desire to stay relevant with emerging technology and the flexibility to adapt to growing market demands.