AutoCAD products fails to start after successful installation - Autodesk

Full announcement (unchanged)

When launching AutoCAD product, after a successful installation, it fails to start. In some scenarios, an Error in Event Viewer or an Error with the acad.exe running in Task Manager appear. Environment: Windows 11 Causes: • Acad.exe is stuck running in Processes or Background processes. • Corrupted Microsoft Visual Redistributable. • Windows laptop settings issue. • Security software conflict. Solution: Acad.exe is stuck running in Processes or Background processes: 1. Close all Autodesk products. 2. Restart the computer. 3. Start the product. Corrupted Microsoft Visual Redistributable: • In Event Viewer > Windows Logs > Application there may be an Error callout for acad.exe relating to a MSVCP140.dll file. • In Control Panel the Microsoft Redistributables (x86 and x64) year version pairs, are missing, do not match the build number, or are missing the file size information. 1. Reinstall these components, refer to: How to remove and reinstall Microsoft Visual C++ Runtime Libraries. 2. Restart the computer. 3. Start the product. Windows laptop settings issue: On a Windows laptop, adjust settings as per: Autodesk desktop software runs slow, crashes, fails to start or install on a Windows laptop. Security software conflict: Adjust security software, refer to: How to set up antivirus (AV) exclusions to improve stability and performance of Autodesk software User account permission issue: What user permissions does AutoCAD require? See Also: • AutoCAD fails to start with Program Error Report and crashes. • AutoCAD Products freeze, hang, or crash during startup. Products: AutoCAD Products; Was this information helpful? YesNo Need help? Ask the Autodesk Assistant! The Assistant can help you find answers or contact an agent. Ask the Assistant What level of support do you have? Different subscription plans provide distinct categories of support. Find out the level of support for your plan. View levels of support